- Luxury Furniture
- Bespoke design
- Italian
- top international brands
- 4 showrooms in johannesburg
- Shipping internationally
Customer care
The terms below apply to every order, quotation, delivery and collection with House & Haven. Please read them carefully before confirming your purchase.
50%
Deposit on placing your order, with the balance due before delivery.
7 days
Validity of every House & Haven quotation.
20%
Handling charge on the total purchase price of cancelled orders.
Bespoke
No exchanges or refunds on custom-made items.
Information Officer
Shamila Khan
Attention: Mrs Khan
Terms of sale
01
Goods remain the property of House & Haven until paid in full.
02
Refunds are exercised at the discretion of the company and the situation.
03
Woods and leathers are natural products and can be subject to variation in colour.
04
The lead time specified takes effect from receipt of all fabrics and leather.
05
Payment terms: 50% deposit on placing of order, balance prior to delivery.
06
If payment is not made by the due date, all discounts are disallowed.
07
Debt recovery costs on the outstanding amount will be borne by the client.
08
Terms and conditions apply to exchanges.
09
No exchanges or refunds on any custom-made items.
10
Prices are valid for seven days from the date of this quotation.
11
House & Haven are not liable or responsible for 3rd party collections or deliveries.
12
The client is liable for transport costs for all collections and deliveries.
13
House & Haven are not responsible for access difficulties should the product be unable to get into a home.
14
An additional levy will be charged for hoisting any item.
15
Any defective product carrying warranties and guarantees must be returned to us and collected from any of House & Haven’s premises at the client’s own cost.
16
Any export wrapping or crating required is an additional charge.
17
Payment on an order or quotation constitutes acceptance of the items on the order or quote as well as the contract, including the T’s & C’s, even if no signature is present.
18
H&H staff are not permitted to do any electrical work or handle any AV electrical equipment. Plug point access and any electrical work is the client’s responsibility.
19
Prices are subject to revision, as are any legitimate errors on behalf of the salesman or employee of the company or their associates. E & OE.
20
All goods remain the property of H&H, who reserves the right, should the purchase price not be paid in full, to repossess the goods at any time. The repossession does not alleviate the purchaser from his obligation under this agreement. The seller may at any time after delivery exercise their right to repossess the goods should payment from the purchaser default after delivery.
21
The driver who makes the delivery is instructed not to effect delivery unless payment has been made in full prior to delivery or off-loading.
22
The purchaser shall not be entitled to cancel a contract due to a delay of the estimated delivery date without a written demand to the seller to effect delivery. The above-mentioned demand must give the seller 14 (fourteen) days from date of receipt of the letter to make such delivery.
23
The seller will be entitled to charge storage at a rate of 2% of the selling price (per month) if the purchaser does not comply with the delivery period as stated above. A maximum grace period of three months is given to clients.
24
A 20% handling charge of the total purchase price will be charged on all cancelled orders.
25
Our failure to meet the approximate delivery dates will not be grounds for order cancellation.
26
It is the purchaser’s responsibility to ensure there is a responsible person at the delivery address to inspect the goods and to sign that the products have been received in perfect condition.
27
The client must notify us telephonically immediately if a product has been delivered incomplete or damaged.
28
No personal information is disclosed to any third parties except where the services of a private delivery company is being utilised.
29
For a defective (part of a) product and those delivered in connection with services, all costs related to the transport of the product from the place of delivery or from the customer’s (or end-user’s) site to the company’s workshop shall be for the customer’s account.
Need assistance?
For questions about an order, a delivery or how we handle your information, speak to our team or visit one of our four Johannesburg showrooms.
